Fleet Operators to Benefit from New Online Benchmarking Tool

Fleet Operators to Benefit from New Online Benchmarking Tool

Businesses running vehicle fleets can now benchmark their operation against industry standards, after enhancements were made to a key fleet sector survey.

The Fleeteye CSI survey, run by research and benchmarking specialist Experteye, asks fleet managers and decision makers a series of questions to measure customer satisfaction across a broad range of criteria. These include the vehicle ordering and delivery process, day to day management, invoicing, quality of reports and data, value for money, account management and a host of other areas.

Used by many of the Top 50 leasing companies, it has long been an essential tool for gathering customer feedback and measuring market performance.

However, fleet operators can now also benefit from the survey by using it to compare their own operation against market averages.

“We’ve recently upgraded the Fleeteye CSI survey to a new platform which offers a far more flexible and intuitive process,” said Rick Yarrow, managing director of Experteye.

"This not only makes it simpler and quicker for fleet managers to complete the survey, at the end of the questionnaire it now provides the opportunity to benchmark their responses against data from across the entire UK.

“The benefit to fleet operators is that they can then see in an instant whether aspects of their fleet operation sit above or below market medians. The feedback we’ve had so far is that this is a tremendous facility, as many organisations in both private and public sectors find it very hard to establish how their approach to vehicle management compares with others.”

Any business wishing to participate in the survey, and measure their own fleet through the benchmarking service, can do so by visiting www.fleeteye.net and registering.

The survey takes respondents through an intuitive journey that initially asks what aspects of supplier performance and fleet management they would like to offer feedback on. They then rate those areas before being asked more detailed questions based upon their choices and rankings.

The benchmarking is offered at the end of the survey once the fleet manager has input their data, which is then matched against the extensive databank in the Fleeteye CSI to provide key summaries and comparisons.